Paul Herdsman Helping Organizations To Improve Their Customer Services Departments

 

Paul Herdsman is a successful and multi-talented entrepreneur. He has worked for many years in the field of customer service and therefore has relevant skills to help other businesses to increase their marketing and sales capacity, increase the customer acquisition capacity retention as well as creating a desirable environment for development and growth. Paul Herdsman is the chief operating officer and the co-founder of NICE Global.

Through this organization, Herdsman has been able to build a profile of an internationally recognized entrepreneur. NICE Global has its offices in Montego Bay, Jamaica. It is a business that is working with other companies to provide customer service solutions. By working with other businesses, NICE Global has helped many other organizations to lower the operation costs, improve customer engagement, increase their revenue and improve customer retention.

The success of NICE Global is replicated in all the organizations that they partner with. They ensure that every organization that is outsourcing from them achieves the same success as they are doing. NICE Global invests in various metrics which are intended to create a great working environment. The company believes in improving the welfare of the employees as one way of attaining short-term and long-term goals. Paul Herdsman believes that every employee should be rewarded for hard work and skills they manifest when working for a business organization. By recognizing hard work and dedication, you create an environment where employees feel appreciated and therefore have the morale to achieve the company’s goals. See This Page for more information.

In the article, “Lessons from Entrepreneur Paul Herdsman”, Herdsman gives effective business lessons which he likes to share to aspiring and established business owners alike can use to be successful like himself.

NICE Global was formed after Paul Herdsman realized that he could not offer personalized services to all the customers in their different locations. He decided that he’d set up a central office from where all clients would receive services. It is at this time that he settled on Montego Bay, Jamaica as the headquarters of his company. Today, he is proud to say that his business has achieved so much success within a period of about five years.

 

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Paul Herdsman Gives Lessons For Business Of Any Size

 

Through these lessons, Paul Herdsman provides instruction and suggestions on how any business regardless of size or life stage can grow positively. As an entrepreneur, co-founder of NICE Global and the current COO, Paul Herdsman has his share of experience in the business field. He references first-hand accounts that led him to share this knowledge. Paul’s Business Lessons fit into his three categories of expertise: people, culture and operations.

When it comes down to people, Paul places a priority on building teams, not just hiring the most qualified candidate. Paul encourages businesses to implement employee referral programs to attract candidates that are qualified and fit into the culture that runs through the company. A lesson that Paul mentions was painful for him was learning to let go. When an organization has a strong team of skilled people, the boss has to let go and let everyone do the job they do best.

After everyone is in position, Paul Herdsman urges companies to reward employees who show significant performance and affect the company. He explains that rewarding productive staff encourages hard work and it moves the focus beyond the busy work. No rewards should go out for sending emails or attending meetings.

Paul Herdsman’s lessons on operations include knowing what everyone’s position is, including the function of often overlooked jobs. He states that understanding what each department and person does improves the sense of unity through the company.

A sense of unity and well-built teams are a perfect recipe for high-quality company culture. Regardless of what values ring throughout a company’s culture, the people within it will affect the business greatly. The significant impact of a family feeling through a company culture can keep your good employees for years, improving employee retention. Go Here for additional information.

 

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How Paul Herdsman Became An Executive In The Outsourcing Industry

 

Paul Herdsman is a Florida-based entrepreneur who started his professional career in August 2001 at JM Family Enterprises, Inc. He was in charge of business development for this Deerfield Beach, Florida company for almost three years before he moved into the technology industry. He is a graduate of Florida Atlantic University and has a business degree.

 

Paul Herdsman first entered the technology industry at iS3, Inc. where he was the business development director. Paul Herdsman co-founded his first company in November 2011. this company, ATS Digital, provided tech support to people and businesses across the United States. He was this company’s chief operating officer and oversaw its daily operations.

 

In February 2014 he co-founded Nice Global. His company is headquartered in Florida and runs an outsourcing office which is located in Montego Bay, Jamaica.

 

NICE Global helps companies lower their expenses, improve their customer retention rates, and helps companies expand their services more easily. Paul Herdsman works as the COO of this company as well and also manages its strategic partnerships and long-term growth. He says that keeping a close eye on various metrics is what helps him manage this company and its employees. One of Paul Herdsman’s key skills is streamlining business operations. Creating efficiency that leads to strong revenues is one of Paul Herdsman’s passions in life.

 

Herdsman also enjoys developing new business ideas and improving customer service which leads to his company having a positive reputation in the outsourcing industry. When he first started working in the outsourcing industry Paul Herdsman says that his company had offices located in the Philippines, Honduras, India, the Dominican Republic, and various locations in the United States. When his company was smaller this was relatively easy to manage but as the company got bigger it increasingly became too much and too complicated. One of the biggest problems was that all of these offices were in different time zones. He solves this problem by locating everything in Jamaica which makes operations much smoother. Read This Article to learn more.

 

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Paul Herdsman: Characters Of A Business Person

Paul Herdsman the co-founder and COO of NICE Global. NICE Global is a leading business in the provision of business solutions. The business offers a wide range of services mostly around customer services. They help business manage their customer services by offering live person services instead of automated machines. Some of the services they offer include email outsourcing services, technical support, customer support services among many others.

Paul Herdsman has learned a lot in the process of growing NICE Global. Paul is now using this knowledge to help others develop their businesses.

He is offering some Key Business Lessons that will guide businesspersons to realize their full potential.

 

Positive attitude

According to Paul Herdsman, attitude is a character that everyone who wants to be successful must appreciate. Your attitude will determine the level of success you will have in the future. A positive attitude helps one face challenges head-on. A negative attitude is a ticket to giving up. Every time there is a challenge, you feel like you cannot conquer.

 

Take risks

A business person must be in a position to take risks. In business, you either succeed or fail. Failure should never be accepted, but we should also embrace the fact that it is a double-edged sword. If you never invest, you will never know if a business idea can work. So, does business. Read This Article for related information.

 

Follow your interests

Paul Herdsman believes passion is important when you want to start a business. How you interested you are in a certain business will determine your performance. It is always good to go to an area where you have expertise and passion for. Passion will make you take the extra step of succeeding even if you are facing challenges. When you do something you love, you even spot more opportunities easily.

The lessons from Paul Herdsman can help anyone who is in business make the right decisions. Such tips will get a business running effectively. It is the owner who will determine if the business will succeed or not.